Customer Service

Shipping Policies

Shipping and Handling Rates

We utilize a flat rate shipping and handling model, based on order total.

  • Orders totaling up to $20.00: $4.50
  • Orders totaling $20.01 - $75.00: $9.00
  • Orders totaling $75.01 - $149.99: $14.75
  • Orders totaling $150+: FREE

Orders placed Monday-Friday will be shipped the next business day. Orders placed on Saturday or Sunday will be shipped the next business day.

Shipping does not occur on Upper Iowa University Campus Holidays, as these are not considered business days.

The UIU Store reserves the right to cancel any order suspected of fraud.

Return Policies

Merchandise Return/Exchange Policy

Sale Items: All sales are final.

Non-sale merchandise: A cash register receipt of the invoice found in your online shipment is required for any return or exchange. All returns and exchanges need to be completed within 60 days from the purchase date. Merchandise needs to be in the same condition as when purchased along with the original hangtags or pricing stickers.

If a product is not the correct size, simply ship the item back to us (in its original form with tags attached), at your expense, and we will send the updated item free of shipping charges.

If you wish to return a product for refund and the return meets all criteria of the Merchandise Return/Exchange Policy, send the product back to us, at your expense. The amount credited for the item/s will be issued to the same tender as when purchased.

Send returned merchandise to:

UIU Campus Store - 605 Washington St. - Fayette, IA 52142

Contact Support

Contact us anytime with questions at