Customer Service

Ordering By Phone

Call us at 563-425-4180 or by email at Our friendly staff will assist you in placing your order over the phone. Use our site as your own personal catalog!

Shipping Policies

Shipping Rates

We utilize a flat rate shipping model, based on order total.

  • Orders totaling up to $15.00: $3.50
  • Orders totaling $15.01 - $50.00: $6.50
  • Orders totaling $50.01 - $99.99: $8.00
  • Orders totaling $100+: $10.00

Orders placed Monday-Friday will be shipped the next business day. Orders placed on Saturday or Sunday will be shipped the next business day.

Shipping does not occur on Upper Iowa University Campus Holidays, as these are not considered business days.

The UIU Store reserves the right to cancel any order suspected of fraud.

Return Policies

Merchandise Return/Exchange Policy

Sale Items: All sales are final.

All other merchandise: A cash register receipt of the invoice found in your online shipment is required for any return or exchange. All returns and exchanges need to be completed within three months from the purchase date. Merchandise needs to be in the same condition as when purchased along with the original hangtags or pricing stickers.

If a product is not the right size and/or color, simply ship it back to us, at your expense, and we will send the correct item free of shipping charges.

If you wish to return a product for refund and the return meets all criteria of the Merchandise Return/Exchange Policy, send the product back to us, at your expense. The amount credited for the item/s will be issued to the same tender as when purchased.

Contact Support

Contact us anytime with questions or concerns at 563-425-4180 or